Athens Eye Doctors & Surgeons Implement the Clearwave Patient Registration Solution
Our kiosk allows us to streamline the often-cumbersome process of paperwork and lets us focus on you, our patient.
Our new kiosk will help:
- Provide a better patient experience for you
- Reduce paperwork for everyone – patient and staff
- Provide in real time, your insurance and benefit information
- Shorten the time you spend in our waiting room
- Allow us to give you more personalized attention
When you arrive at Athens Eye Doctors for your appointment- simply walk up to our kiosk to the right of our reception desk.
Look for the √-IN signage.
Please have your driver’s license and insurance card ready before you touch the kiosk screen.
The kiosk will ask you a series of questions AND ask you to scan your driver’s license and insurance card. (You may put the cards back in your wallet after you are done checking in.) The process the first time may take you a little longer but the next time you visit, you will be asked only to verify your information and scan your cards. After you are done answering the brief questions, please take a seat and we will call you for your appointment.
Privacy and our new registration station
Our kiosk is HIPAA compliant and in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than ever before. The screen does not allow onlookers to view the information unless they are standing directly in front of the kiosk, ensuring patient privacy, as you are checking-in. You also get to hold on to your insurance card and drivers license as you will scan it right there at the kiosk.
Common Questions Asked By Patients
Healthcare should be personal, not electronic. Why are you using kiosks?
We think healthcare should be personal too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosks allow us to quickly and easily get the paperwork out of the way so that we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you – our patient – and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve this goal.
Is my privacy protected?
Absolutely. The system is HIPAA compliant and is in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than ever before.
What if I don’t want to use the kiosk?
You are more than welcome to check in at the desk. One of the great things about the kiosk is that it allows for shorter waiting room times. If you need help with checking in, we are available to help you.
I like to see and talk to a real person.
We love our patients and want to see and interact with you as well. The new check in process allows us to focus on you where before we had to focus on getting all your patient information and/or insurance data collected. The Clearwave system will allow us the time and opportunity to provide better service to you.